At Ntrepid we measure our success by the satisfaction of our customers. With that obligation comes the need for a customer service oriented individual with top notch communication skills.
This is a high-impact opportunity where you will be empowered to go above and beyond the call of duty to keep our customers happy. Your role is to ensure that our customers have the best experience possible with our products from on-boarding to support to renewal. In addition to solving customer inquiries, you serve as air traffic control for escalating tickets to technical teams as necessary. You will also play a crucial role in improving customer on-boarding, gathering feedback, and collaborating with our Product teams to ensure our customers' voices are heard. This is a customer-advocating role with high visibility and is paramount to the success of our company. Growth is guaranteed and we invest heavily in our team. Sound interesting? Then read on!