• IT Support Manager

    Job Locations US-Herndon, VA
    Job ID
    2018-1457
    Category
    ITO
  • Overview

    Ntrepid is looking for a IT Support Manager to maintain and improve our rapidly expanding corporate infrastructure and systems. We are moving to a metrics-driven IT organization and desire experience in collecting and analyzing IT support data and using it to improve efficiency and ROI. You will be part of a talented team of IT professionals that demonstrate superb technical competency, delivering mission critical maintenance/migrations and ensuring the highest levels of availability, performance and security.

    Responsibilities

    • Manage team of IT Support personnel to provide rapid, efficient and effective services
    • Develop, implement, and monitor the IT support desk SLAs
    • Improve IT service desk processes, automating tasks where feasible
    • Coordinate with other departments to understand their technical needs and requirements in order to deliver top notch services
    • Facilitate effective IT service offerings by collaborating with the IT engineering team
    • Assist in developing processes that allow the IT engineering team and IT support team to more effectively design, maintain, and support IT services
    • Provide support metrics reports to IT leadership and executive leadership
    • Leverage metrics to improve SLAs and refine processes
    • Supervise employees and provide leadership for individual and team growth within the business
    • Design and deliver training to executives, employees, and IT staff
    • Provide budget planning and forecasting for IT hardware and software resources
    • Effectively communicate with executives, the user base, and the rest of the IT organization

    Qualifications

    • U.S. Citizenship required
    • Must be able to obtain/maintain a security clearance
    • Bachelor’s degree in Computer Science, Computer Studies or other related concentration is strongly preferred or any equivalent combination of education and experience
    • 8 to 10 years of IT administration and support experience
    • 3+ years of management experience
    • Demonstrated project management/organization and management skills
    • Excellent leadership and interpersonal skills
    • Ability to work after hours, nights, and weekends when required
    • Extensive knowledge of IT systems, applications, operating systems, and networking

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed