Ntrepid Corporation is looking for a Documentation Manager/Senior Technical Writer to join our Customer Care department! This role is primarily responsible for managing the day-to-day tasks of the Documentation team and report directly to the VP of Customer Care. The successful candidate will manage a team of writers that create and manage all end user product documentation. In addition to managing the team, the Documentation Manager will act as an individual contributor to assist in the creation of user guides, release notes, quick start guides, and other written material for the product teams. The candidate should possess excellent organizational and communication skills, particularly in writing. The candidate will work closely with Business Development, Training, Marketing, UI/UX, and Engineering teams.
The Documentation team is currently structured to include one technical writer that handles all Knowledge Management documentation requests, one technical writer that handles all Training team requests, and one technical writer who handles all product release documentation requests. The team is actively being cross-trained to assist with each area of expertise. It is the responsibility of the Documentation Manager to encourage cross-training and ensure that all tasks are being completed in a timely manner. The Documentation team is responsible for the documentation of eight Ntrepid products. The ideal candidate will be able to manage the expectations of these product teams, while simultaneously managing the individuals on the Documentation team.
Preferred Skills and Experience: