Service Now Developer

Ntrepid’s Customer Operations and Support (COPS) org is seeking an energetic and talented ServiceNow Developer. In this role, you will be responsible for the on-going implementation and maintenance of Ntrepid’s ServiceNow Platform in close collaboration with other team members within the Business Services and Support department. The ideal candidate will have fluency in ServiceNow design and development principles with focus on the ITSM product, a strong background collecting requirements and implementing business workflows, and extensive experience with the integration of other tools into the ServiceNow Platform via the ServiceNow Store, ServiceNow Integration Hub, and/or custom development.  

• Implement, configure, and maintain the ServiceNow deployment and new and existing ServiceNow Modules including Incident Management, Change Management, Self Service Portal and Service Catalog, Asset Management, CMDB, and IT Operations Management; 
• Integrate complementary tools into the ServiceNow deployment (Splunk, Crowdstrike, Atlassian, etc.) as available through ServiceNow Integration Hub, ServiceNow Store, or custom development if required; 
• Customize and develop workflows, business rules, UI policies, and client scripts to automate processes, support business needs, and enhance user experience; 
• Participate in project planning, requirements gathering, solution design, and implementation phases with business stakeholders and implementation team members to achieve desired outcomes and ensure the stability and scalability of the platform; 
• Perform testing and validation of configured solutions to ensure they meet the specified requirements and are free of defects; 
• Generate and maintain ServiceNow Platform technical documentation for end users, administrators, and business stakeholders; and  
• Stay up to date with ServiceNow best practices, new features, and industry trends to continually improve implementation processes. 

• U.S. Citizenship Required

• Ability to obtain and maintain a security clearance
• 7+ years technology/software industry, customer service, or related experience
• 3+ years direct development experience with the ServiceNow platform 
• Experience implementing and supporting ServiceNow IT Service Management and related modules
• Experience with troubleshooting and resolving issues and problems with varying levels of complexity within the ServiceNow Platform and integrations
• Demonstrated experience and knowledge of JavaScript, XML, web services and APIs
• Flexibility to support issues or planned activities after hours, weekends and holidays as needed
• Strong communication skills and effective time management skills
• ServiceNow System Administrator Certification 
• ServiceNow Developer Certification 
• ITILv4 Foundations Certification (or demonstrated competency in ITIL best practices) 

Preferred Qualifications 

• Active or Current Secret Clearance
• Demonstrated experience implementing/working with IT Operations Management and Service Graph Connectors
• Experience with ServiceNow Employee Center 
• Experience with ServiceNow Mobile App design and configuration; 
• ServiceNow Implementation Specialist Certification
• Additional ServiceNow or ITILv4 Certifications
• Candidate must not reside in the following states: CA, CO, CT, MA, NJ, NY, NV, RI, or WA